Shipping policy

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.

Please do not email us for to find out where your order is if it hasn't passed the 15th business day. 

Processing

The processing time begins from the date you place your order. It usually takes 2-3 business days to process your order. Once we've processed it, we can ship it.

 Shipping

Shipping Items 

Cost

Processing time

Shipping Time

All Retro Shirts 

 £2.99

2-3 Days

7-15 bussiness days 

  • Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations. This is outside our control. Regular service resumes immediately after each holiday.

  • Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.

Tracking Your Order

When your items are shipped out, you should receive a notification from us via email with a tracking number.

If you haven't received one or the tracking number doesn't work, it's okay. Contact us and we'll fix it!

Note for taxes:

Our customers do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, some limited countries may need to pay duties or VAT according to your countries’ levying rules.

Delivery carriers

The shipping carrier is selected based on the destination and package weight. 

Change your address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 12 hours of placing your order at info@soccerstudio.co.uk. Please note we process and dispatch orders within one business day of your order being placed. 

Cancellations

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.

Incorrect Address

  • It is your responsibility to provide accurate and complete shipping information.
  • Please contact us immediately if you notice an error in your shipping address after placing an order at info@soccerstudio.co.uk please state your order number. 
  • We are not liable for failed deliveries due to the addressee not being home during delivery time.

IMPORTANT: We cannot be held responsible if a package is undeliverable due to missing/incomplete/incorrect destination information provided by the customer. In these cases, the cost to reship the package will be invoiced to the customer.

 

Parcel damaged in transit:

If you find a parcel damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, please contact customer service with the next steps.

 

Contact info:

Opening Hours:ﾠMon-Fri: 9am-5pm Sat-Sun: Closed

Email:ﾠinfo@soccerstudio.co.uk